Terms & Conditions
Any reference made to “The Company”, “Us”, “Our” or “We” shall mean Wilson Digital Office Solutions Ltd. or any subsidiary of Wilson Digital Office Solutions Ltd.
Any reference made to “The Customer” or “You” shall mean the Company, Organisation or Individual(s) detailed in the section headed “Customer Details”.
This agreement incorporates all the terms agreed between you and us. It cannot be varied, unless written agreement to any change is signed by both The Company and You.
1.1 Wilson Digital Office Solutions Ltd. agrees to provide maintenance and service during the hours of 9.00am – 5.00pm, Monday to Friday.
1.2 The cost per page or basic charge quoted includes call outs, on site labour charges, maintenance, service parts and toner, (unless otherwise stated within the additional provisions).
1.3 Under no circumstances will we be responsible for maintenance and / or support for hardware or software we have not supplied to you.
1.4 We will contact you at the end of each month / quarter and you must provide us with a meter reading, for billing purposes.
2.1 You agree to pay on time for any hardware, software or services detailed within this agreement. Payment must be made within 30 days from the date of invoice. We reserve the right to suspend the provision of parts, labour and consumable when overdue invoices remain outstanding.
2.2 You agree to use only materials and supplies approved by us for the operation of the equipment.
2.3 You must notify Wilson Digital Office Solutions Ltd in writing of any removal or relocation of the equipment. To avoid any risk of damage to the equipment, we may agree upon request to relocate or remove equipment on your behalf, for which a fee will be charged.
2.4 You must treat and use the equipment in a prudent manner, within the guidelines for the use of the equipment as stated by the Manufacturer.
2.5 You must not alter or add anything to the equipment without prior approval.
2.6 We may charge for remedying faults if you use parts labour or consumable which are not supplied by us.
3.1 The cost per page is based on a single sided A4 page. Double sided A4 pages and any pages which are larger than A4 are charged as two prints.
3.2 The cost per page includes the supply of toner necessary to produce copies or prints with overall average image coverage of 5% for mono pages and 20% for colour pages. We reserve the right to charge for any excess toner used where the overall average page coverage is greater than 5% for mono pages and 20% for colour pages.
3.3 Service required out with the service hours of 9.00am – 5.00pm, Monday to Friday and on Bank or public holidays, is at the discretion of the Company. A separate charge may apply in accordance with our scale of charges at that time.
3.4 We may increase the service charges, limited to once per annum, by an amount considered to be appropriate by us, by giving you 15 days notice.
3.5 Without limitation, we shall not be liable to you for any negligence, direct or indirect loss, damage, loss of data, loss of profits or goodwill arising under or in connection with this agreement.
3.6 The equipment purchase will be payable, as intimated on our invoice.
3.7 Risk in the equipment will pass to you on delivery. Title in the equipment will remain with us until you pay our invoice in full.
3.8 In the event of recession of this contract by you, we shall be entitled to an equal amount to 50% of the purchase price to cover our effort and administration costs.
3.9 Where the equipment is to be financed by way of a lease contract, the purchase price is the amount quantified by the leasing company as being the capital cost of the equipment.
4.1 You acknowledge that any software supplied by us is not Manufactured / Authored by us.
4.2 You shall be responsible for ensuring that any necessary protection against software viruses is in place prior to installing any software supplied by us.
4.3 Our sole liability to you in respect of any software supplied is to pass to you benefit of any guarantee or warranty given to us for the software, to the extent that this is possible.
5.1 The agreement will run for an initial period of 5 years and thereafter may be cancelled by you serving 90 days notice in writing to us.
5.2 You may also cancel this agreement by serving 90 days notice in writing to us. You will then become liable for all payments due within the initial period.
5.3 We reserve the right to cancel the agreement at any time, by serving a 30 days notice in writing to you.
Payments on Cancellation or Default
6.1 If you cancel the agreement before the end of the initial period, you will still be liable for all charges due until the end of the initial period.
6.2 Your final invoice upon cancellation of this agreement must be paid in within 14 days of the date of invoice or interest will be accrued on a daily basis.
6.3 You must notify us in writing within 7 days of any discrepancy regarding your final invoice.